Shipping policy

At Solene, we understand the importance of timely and reliable shipping to ensure your experience with us is as smooth and satisfying as possible. Please take a moment to review our shipping policy below:

 

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Processing Time

Orders are typically processed and shipped within 1 business day from the date of purchase, excluding weekends and holidays. During peak seasons, promotional periods, or high-volume times, processing may take slightly longer. We appreciate your patience during these periods.

 

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Shipping Methods

We offer standard and express shipping options to meet your needs. The availability of specific shipping methods may vary depending on your location and the items in your order.

 

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Shipping Rates

Shipping rates are calculated automatically at checkout based on the weight, dimensions, and destination of your order. You will see all available rates and options before confirming your purchase.

 

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Delivery Times

Delivery times vary depending on your location. Please note that unforeseen circumstances such as weather delays, customs clearance procedures, or carrier issues may affect delivery times.

Below is an estimated delivery timeframe by country/region:

Please note that these are estimated delivery times and may vary depending on destination, carrier performance, and customs clearance procedures.

 

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Change of Address

If you need to change the shipping address for an order that has already been placed, please contact us as soon as possible at support@trysolene.co. We will do our best to accommodate your request, but cannot guarantee changes once an order has been processed for shipping.

 

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Tracking Your Order

Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor its progress.

 

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Customs and Import Duties

International shipments may be subject to customs fees, import duties, and taxes. These charges are the responsibility of the customer and are not included in the product or shipping costs. Customs policies vary widely by country, so please check with your local customs office for more information.

 

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Questions?

If you have any questions or concerns about shipping, please don’t hesitate to contact our support team:

📧 support@trysolene.co