Frequently asked questions

Got questions or need assistance? We're thrilled to assist! But hey, your answer might already be waiting for you. We highly encourage you to check out our FAQ first—it's the fastest way to get answers to common questions about orders, shipping, returns, and more.

General FAQ’s

What payment methods do you accept?

We accept a variety of secure payment methods to make your shopping experience seamless. This includes major credit cards such as Visa, MasterCard, and American Express. We also support PayPal, Apple Pay, and Google Pay. Depending on your region, additional local payment options may be available and will be shown at checkout.

Do I have to pay import duties and taxes?

No, you do not have to pay any additional import duties or taxes. We aim to provide a hassle-free shopping experience, so the price you see at checkout is the final price you pay. There are no hidden fees or surprise charges upon delivery, ensuring a smooth and transparent purchase process.

Is Solene Hair Growth Serum safe to use?

Yes! Solene Hair Growth Serum is formulated with high-quality, carefully selected ingredients known for their beneficial properties. It is intended for external use only on the scalp and has been developed to meet strict safety and quality standards. If you have sensitive skin, known allergies, or have had cosmetic procedures on your scalp, we recommend conducting a patch test first and consulting a healthcare professional before use.

How should I use Solene Hair Growth Serum?

For best results, apply at least 5 drops daily directly onto the scalp. Gently massage it in to ensure even coverage. Consistency is key—our 90-Day Money-Back Guarantee requires daily use for 90 days along with weekly progress photos to qualify for a refund. Always follow the instructions provided with your order for optimal results.

Can I use Solene with other hair products?

Yes! Solene Hair Growth Serum can be used alongside your regular hair care routine. Just ensure you apply Solene directly to the scalp first, allow it to absorb fully, and then continue with any other products you use. Avoid washing it out immediately after application to give the active ingredients time to work.

How long before I see results?

Hair growth is a personal journey and results may vary from person to person. Many users begin to see early signs of improvement within 6–8 weeks of consistent daily use. For full evaluation of progress, we recommend using Solene for at least 90 days.

Do you ship internationally?

Yes, we offer worldwide shipping. Our shipping policy includes standard and express options to many countries. You can review estimated delivery times and rates at checkout. For full details, please see our Shipping Policy.

How can I track my order?

Once your order is processed and shipped, you’ll receive a confirmation email with a tracking number and link. This allows you to monitor your shipment’s progress every step of the way.

What if my order arrives damaged or incorrect?

If you receive a damaged or incorrect item, please email us at support@trysolene.co within 7 days of delivery. Include your order number and clear photos of the issue. We’ll be happy to resolve the problem quickly, including sending a replacement or issuing a refund as needed.

Hair Recovery Serum

When will I start seeing results?

Most women notice less shedding and a calmer scalp in the first month. Around month 3, baby hairs become visible. By month 6, hair often feels denser, fuller, and noticeably more vibrant.

What results can I expect?

Healthier roots. Fuller-looking hair. Less breakage. Visible regrowth. And above all, the feeling of taking control back, without harsh chemicals or false promises.

⁠Is it safe for sensitive scalps?

Yes. Solene is dermatologically approved and free from parabens, and sulfates. Our formula is designed to be gentle, calming, and effective. Even for sensitive or reactive skin.

Will Solene make my hair oily?

No. Solene’s water-based serum absorbs quickly and doesn’t leave residue. It’s lightweight and won’t weigh down your hair.

⁠Can I use Solene with other hair products?

Absolutely. Just make sure to apply Solene first on a clean, dry scalp, before styling or adding other products.

How often should I use it?

Daily. One full dropper onto a clean, dry scalp, preferably at night or after showering. Massage gently. No rinse needed.

⁠Is this product vegan and cruelty-free?

Yes. Solene is 100% vegan and never tested on animals. We believe in clean care, without compromise.

⁠ ⁠Does Solene work for all hair types?

Yes. Whether your hair is curly, straight, fine, thick, or textured. Solene is made for all hair types and textures.

Does it help with postpartum or hormonal hair loss?

it during postpartum recovery or perimenopause with visible, confidence-boosting results.

How long does one bottle last?

Each bottle is a 1-month supply when used daily with one full dropper per day.

What’s included in a 3 or 6 month supply?

Each supply includes full-size bottles (3 or 6). The 6-month bundle also includes a free Derma Stamp to enhance scalp activation and absorption.

Can I return it if it doesn’t work for me?

Yes. We offer a 90-day money-back guarantee on all multi-month plans. If you’re not satisfied after consistent use, you can request a refund.

How do I contact customer support?

We’re here to help! For any questions, concerns, or support, please email us at: support@trysolene.co


We aim to respond as quickly as possible to ensure you have the best experience with Solene.