Refund policy

Refund Policy for Solene

We want you to feel completely confident when trying Solene. That’s why we offer a clear and transparent Refund Policy, including our 90-Day Money-Back Guarantee for qualifying orders. Please read this policy carefully to understand the conditions, process, and any applicable fees.

 

 

90-Day Money-Back Guarantee Eligibility

Our 90-Day Money-Back Guarantee is exclusively available to customers who purchase the 3-Month Supply of Solene Hair Growth Serum.

  • Purchases of single bottles, 1+1 bundles, or other non-qualifying packages are not eligible for a refund under this guarantee.

 

 

Usage Requirements for Refund Eligibility

To qualify for a refund under our 90-Day Guarantee, customers must:

  • Use Solene consistently for at least 90 days.

  • Apply a minimum of 5 drops per day directly to the scalp.

  • Take weekly progress photos that clearly show the scalp and hair condition.

  • Email these photos each week to support@trysolene.co throughout the 90-day period.

Failure to meet any of these usage requirements—including sending weekly photos—will make the refund request ineligible.

 

 

Initiating a Refund Request

To begin your refund process:

1️⃣ Email support@trysolene.co with your order number.

2️⃣ Attach all required weekly photos clearly showing your hair progress over the 90-day period.

3️⃣ Explain your experience with Solene and the reason for requesting a refund.

Our team will carefully review your submission to verify that all conditions have been met.

 

 

Approval Process

  • We will assess whether your usage meets our documented requirements.

  • We may request additional information or photos for verification.

  • If your request is approved, your refund will be processed back to your original payment method or as otherwise agreed.

Refund requests that do not meet these documented usage requirements will be denied.

 

 

Returns Outside the 90-Day Money-Back Guarantee

Customers who wish to return products that do not qualify for the 90-Day Money-Back Guarantee (such as single bottles, 1+1 offers, or other non-qualifying packages) may request a return subject to our approval.

To be eligible for any such return:

  • Products must be unused, unopened, and in their original packaging.

  • Return requests must be initiated within 14 days of delivery.

  • Shipping costs for the return are the customer’s responsibility.

We reserve the right to deny return requests that do not meet these conditions.

 

 

Restocking Fee

A 15% restocking fee will be applied to any returns authorized outside of our 90-Day Money-Back Guarantee. This includes, but is not limited to:

  • Returns of non-qualifying products (e.g., single bottles, 1+1 offers, other non-eligible packages).

  • Returns authorized due to shipping errors or damaged items.

This fee helps cover handling, inspection, and restocking costs.

Waiver Conditions:

The restocking fee may be waived under certain circumstances, such as:

  • The item received was defective or damaged upon arrival.

  • The wrong item was shipped and a replacement is unavailable.

Requests for a waiver will be evaluated on a case-by-case basis.

 

 

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact support@trysolene.co within 7 days of delivery.

  • Include clear photos of the issue and your order number.

  • Once approved, we will cover the return shipping costs and provide either a replacement or a full refund.

 

 

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a shipping error, a defective product, or the wrong item being sent.

  • We recommend using a traceable shipping service to ensure successful delivery.

 

 

Non-Returnable Items

  • All opened or used Solene bottles are non-returnable and non-refundable outside of the 90-Day Money-Back Guarantee for eligible 3-Month+ Supply purchases.

  • We cannot accept returns for products that have been opened, used, or are not in their original condition and packaging.

 

 

Changes to This Policy

Solene reserves the right to modify or update this Refund Policy at any time. Any changes will take effect immediately upon being posted to our website.

 

 

Contact Information

For any questions about this Refund Policy or to begin your refund request, please contact us at:

📧 support@trysolene.co