Privacy policy

YOUR PERSONAL INFORMATION AND HOW WE USE IT

At Solene, we respect your privacy and are committed to protecting your personal information. We collect, use, and store your personal data to provide you with our products, services, and a personalized experience both online and, where applicable, in our communications with you.

We will always keep your personal data confidential and handle it in accordance with this Privacy Policy.

 

 

COLLECTION OF YOUR PERSONAL DATA

We collect different types and levels of personal data through our website and interactions with you:

  • Browsing as a Guest:

     You can browse our website as a guest without registering. We do not collect personal data simply from browsing, but certain website features and services will only be available to registered users.

  • Registering an Account:

     When you create an account on our site, we collect your name, email address, and contact details so you can access additional services like order tracking, saved preferences, and personalized recommendations.

  • Placing Orders:

     To complete an order, you will need to provide necessary personal and payment information, such as your name, shipping address, contact details, and credit/debit card information. This data is used solely to fulfill your order, verify your payment, and deliver your products securely.

  • Updating Your Details:

     You may review or update your personal information at any time by logging into your account or contacting our customer service team.

 

 

USE OF YOUR PERSONAL DATA

We use your personal data for the following purposes:

  • To Provide Our Services:

    • Answering your questions and customer service requests.

    • Managing your shopping cart and checkout process.

    • Processing and fulfilling your orders, including payment verification and shipping.

    • Offering personalized product recommendations and content.

  • Communications and Marketing:

    • If you are an existing customer, or if you have consented as a new customer, Solene may send you special offers and promotions via email, SMS, or other channels.

    • You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in every marketing email.

    • If you no longer wish to receive promotions by SMS or other channels, please contact us at support@trysolene.co.

We aim to process unsubscribe requests as quickly as possible. However, please note that you may still receive a small number of communications while we complete the removal process.

 

 

DATA SHARING AND SECURITY

  • Confidentiality:

     We do not sell, trade, or otherwise transfer your personal information to outside parties except as necessary to provide our services (e.g., payment processors, shipping carriers) or where required by law.

  • Data Protection:

     We implement appropriate security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

 

 

YOUR RIGHTS

You have the right to:

  • Access the personal data we hold about you.

  • Request correction or updating of your data.

  • Withdraw your consent for marketing communications at any time.

  • Request deletion of your data (subject to applicable legal obligations).

To exercise any of these rights, please contact us at support@trysolene.co.

 

 

CHANGES TO THIS PRIVACY POLICY

Solene reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page and will take effect immediately upon posting. We encourage you to review this policy regularly to stay informed about how we protect your personal data.

 

 

CONTACT INFORMATION

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at:

📧 support@trysolene.co